One：How to register an account

1. How to register? Click the user icon on the top right of our website, you will see the registration interface, then click the "Register" button to fill in your information.

2. I can't log into my account. Please follow the instructions: Check your login details. Your login username is the email address you used when you registered. It may be a problem caused by shgwen.com system maintenance. If so, please wait 30 minutes and try again. Please make sure your web browser accepts cookies.

3. Account Inquiry---Can I delete my account?

Please understand that if you have purchased on our website, you are not allowed to delete it. If you have not purchased before, please contact our customer service to help you delete it.

4. Register and Login---Do I have to register to place an order?

No, you can place an order directly without logging in. Just fill in your email and address correctly and we will send you the products you selected.

5: Register and log in---What are the benefits of registering with us?

1) New registrations can enjoy discounts

2) Check out future transactions quickly and easily.

3) Easily access your order status and history.

4) Enjoy great value, such as exclusive discounts, promotions, and special offers.

2: Member Center

1. How to get a coupon? Register a customer account on shgwen.com and activate your account. New users will be prompted with coupons. Coupons are a great way to save money. 2. How do I use my coupon? Make sure the coupon has not expired (most coupons will show an expiration date in your account). During the checkout process, go to your shopping cart. The best coupon will be selected by default when placing an order, but you can also select the coupon manually if needed. 3: Orders 1. How do I place an order? Register/Login - Select the product - Add to cart - Pay the order - Receive the order.

2. How do I choose the size? You can check the "Size and Fit Guide" on the product page for easy reference.

3. Will you restock the sold-out items? Unfortunately, we have not restocked all items yet.

4. Can I cancel/change the order I just paid for? The status of your order can only be changed before the order is processed. We process orders very quickly, so we cannot always meet the requests for changes and cancellations.

Four: Order Status

1. How do I check the status of my order? You can check the status of your order at any time. Just log in to your SHGWEN account and click "My Orders" to view the current status of the corresponding order.

1) All Orders: Orders of all statuses

2) Waiting for Payment: You have not paid for your order yet.

3) Pending: Your payment is still pending, which means we have not received the payment yet.

4) In transit: goods that have been shipped and are in transit

5) Awaiting comments: orders that have been received and are waiting for comments

5: Payment

1. What payment methods do you accept? We accept the following secure and convenient payment methods: Website or Mobile Site: · PayPal: The world's most popular online payment method · Express Checkout with PayPal: Fewer steps, more convenience · Credit or debit card through PayPal: Secure, convenient, fast · SHGWEN Mobile App: 2em;">· PayPal: the world's most popular online payment method

· Express checkout with PayPal: fewer steps, more convenient

· Credit or debit card through Paypal: safe, convenient and fast

2. How do I protect my privacy? Please do not log in to your account on untrusted devices. You should hide any personal information, such as your birthday, password, ID number, etc.